Support
We're happy to help. Most questions are answered in the documentation.
Something not working?
Write to our support and include your Freshservice account URL, the browser you use, and a screenshot if possible.
support@signaflow.deFeature requests & general questions
Ideas, feedback, partnerships or billing questions — this is the right address.
info@signaflow.deImages look broken while replying?
Freshservice's reply-page security restrictions can block external signature images in some browsers, notably Edge. This affects the editor display, not the outgoing signature; the same signatures have been confirmed to display correctly in Gmail and Outlook. Agents can see their signature in the SignaFlow app on the right side of the ticket.
If images are missing in the received email too, check the image links and sharing permissions, or contact support.
Video walkthroughs for installation and configuration are coming soon.